Problem with automation rule: unable to transfer data to custom fields

Question

When trying to transfer fields from JSM request to Jira Discovery Project only transferred "Summary" & "Description", but my custom fields didn't transfer.
Automation rule log:
Unknown fields set during create, they may be unavailable for the project/type. Check your custom field configuration. Fields ignored - My custom fileds*

what could be the problem?

this description didn't help

Diana G · Answer

@Ben GallantDid you find a way to create a paragraph field in JPD?

Ben Gallant · Answer

I'd like to add paragraph fields to JPD ideas as well. We have another project that acts as a Project Intake Form (JSM, TM, Cloud) and we need to be able to shoot the contents of those paragraphs into paragraph fields in JPD. We use Elements Copy and Sync to sync fields so that they stay the same.

I've tried to do this and it seems like the "Short text" custom field type is not long enough to manage this.

Any suggestions on how to do this?

Hermance NDounga · Answer

Hi Tima,

As Chris mentionned, Jira Product Discovery is based on team-managed projects and Jira Service Management is based on company manged projects, and that's probably what is causing the error here.

I have just tested it, and I am getting an error when I am trying to pass a field from a Jira Service Management ticket to a Jira Software team-managed project, and when I try to pass it to a Jira Product Discovery project. So if you are looking to pass a value from one ticket to another, this one won't work.

However, it is possible to set the value of custom fields directly in the rule and this works well. This rule created an idea in my Jira Product Discovery project which had the value "delighter" for the field named bucket. You could then create conditions, and have different values set according to the request type for example.

If this one isn't working, it might be what Chris suggested, as in my case I have multiple bucket fields, I needed to select the correct one.