Support ticket to Incident

AbrahamA

Hello

What is the process of creating Incident.

Do we just 

• Create JSM ticket in JSM Portal
• Create Incident in OpsGenie
• Manually link OpsGenie ticket to JSM ticket

 

Or is there automation involved in the process.

If so can you please let me know of the steps.

Thanks

Abe

 

 

Rafael Meira_bepskb

Hey Abraham, I would highlight we have a few ways to create incidents, we have the manual and the automatic way, and I will link both documentation with the steps for you.

Manually

Automatically

Best,
Rafa