Jira Software is suspended

Question

I am seeing the below message, the details have been updated but I cannot see anyway for Atlassian to take payment. Access to Jira board is now an issue.

I have also created a ticket for help but since this is directly impacting my teams access/workload I was trying to get this resolved ASAP.

Is there anyway to request for payment to be taken so access can be restored?

Your Standard plan for Jira Software hasn't been renewed. Update your payment details to start using this product again.

Andy Heinzer · Answer

In some cases, if the site license has already expired, making a payment is just one step necessary to restore the site.  Creating a support ticket with our CA team (customer advocates) is commonly required in order to re-activate the site.

I would suggest setting up a recurring payment option to avoid this scenario in the future.

Regards,

Andy

Gary Mcdermott_kjt0ea · Answer

Hello @Jack Brickey  all sorted thanks

Gary Mcdermott_kjt0ea · Answer

@Andy Heinzer thanks for responding. I had sent this request via my personal email, i have my work email linked to the relevant Jira cloud site. I have full admin access, all i could see/do was update payment details and save, there was my ability to seek action i.e Pay now.

Our access has been restored now in any case, because we had created a ticket. Should this ever happen again are you able to attach a screenshot of what/where/how we would make a payment