desktop notification not working

Foeke

I don't receive notifications on my desktop. I receive notifications instantly in my inbox, but pop-ups are not working. 

I opened Trello on Chrome and allowed notifications and pop-ups. 

Someone can help me here how to fix this?

My company is saying it is not linked to their network, since it is also not working when I am on company VPN.

Augusto Lisboa

Hi, Foeke. Welcome to Atlassian Community!!!!

There are a few settings that can block the notifications. Since you're receiving e-mail notifications and have already checked the browser notifications settings and allowance, it should be worth checking your OS settings:

• If you're using Windows as OS - Change notification settings in Windows 
• If you're using macOS - Change the Notifications settings on Mac 

Also, we'd like to share other documentations that might be useful:

• Notifications are not working - Trello
• Receiving Trello notifications 

If the problem is not in the OS can you open a request with Trello support directly?http://www.trello.com/contact