It appears that we're running an unsupported version of Crowd and likely other versions of Atlassian. Our Jira/Crowd and a Confluence are running on Linux. We have our KB running on a Windows version of Confluence. Being new to these products, I need fairly detailed assistance with their upgrades, beginning with Crowd. Here are the versions and SEN's that I was able to obtain: NameVersionSENAtlassian ProductsPrimary UseConfluence7.13.7 Build 8703 (Windows 2012R2)SEN-8700883kb.domain.org/Process docs and board portalJiraSoftware 8.20.10 Build 820010 (Linux 5.4.0-109-generic)SEN-9825639 my.domain.org/jiraTask tracking and project mgmt for DS & support for Salesforce and admin calendarJiraCore 8.20.10SEN-9825639my.domain.org/jira MyConfluence7.13.0 Build 8703SEN-8700883my.domain.org/confluenceResources and docs for DS clientsCrowd3.5.0 Build 1120 (Linux5.4.0-109-generic)SEN-9825638my.domain.org/crowdDS client user accounts for My and Jira

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Need to upgrade Crowd and other Atlassian apps

Travis Roberts

It appears that we're running an unsupported version of Crowd and likely other versions of Atlassian. Our Jira/Crowd and a Confluence are running on Linux. We have our KB running on a Windows version of Confluence. Being new to these products, I need fairly detailed assistance with their upgrades, beginning with Crowd.
Here are the versions and SEN's that I was able to obtain:

Name	Version	SEN	Atlassian Products	Primary Use
Confluence	7.13.7 Build 8703 (Windows 2012R2)	SEN-8700883	kb.domain.org/	Process docs and board portal
Jira	Software 8.20.10 Build 820010 (Linux 5.4.0-109-generic)	SEN-9825639	my.domain.org/jira	Task tracking and project mgmt for DS & support for Salesforce and admin calendar
Jira	Core 8.20.10	SEN-9825639	my.domain.org/jira
MyConfluence	7.13.0 Build 8703	SEN-8700883	my.domain.org/confluence	Resources and docs for DS clients
Crowd	3.5.0 Build 1120 (Linux5.4.0-109-generic)	SEN-9825638	my.domain.org/crowd	DS client user accounts for My and Jira

Accepted answers

Robert Wen_Cprime_

Hi @Travis Roberts ! Welcome to the Atlassian Community!

Here is the guide to upgrading Crowd

https://confluence.atlassian.com/crowd/upgrading-crowd-22544441.html

Jira and Confluence don't look too out of date, but here are the upgrade guides for those.

Jira - https://confluence.atlassian.com/adminjiraserver/upgrading-jira-applications-938846936.html

Confluence - https://confluence.atlassian.com/doc/upgrading-confluence-4578.html

Your bigger worry is that Crowd, Jira, and Confluence will be EOL'd in Feb, 2024 so you may want to think about Data Center or Cloud

Good luck!

All comments

Robert Wen_Cprime_

Hi @Travis Roberts ! Welcome to the Atlassian Community!

Here is the guide to upgrading Crowd

https://confluence.atlassian.com/crowd/upgrading-crowd-22544441.html

Jira and Confluence don't look too out of date, but here are the upgrade guides for those.

Jira - https://confluence.atlassian.com/adminjiraserver/upgrading-jira-applications-938846936.html

Confluence - https://confluence.atlassian.com/doc/upgrading-confluence-4578.html

Your bigger worry is that Crowd, Jira, and Confluence will be EOL'd in Feb, 2024 so you may want to think about Data Center or Cloud

Good luck!

Travis Roberts

Thank you for the response, Robert.
The Crowd update is a priority because of an alert that I received about our version. This will need to happen asap.

The upgrade to cloud/datacenter discussion happened before my time with the organization and the final outcome of that discussion was not divulged by the previous staff. Unfortunately, I am new to these products and am trying to learn as I go. Having to architect a new solution while also addressing this mandatory upgrade is a bit much.

Not being a Linux guru is also not helping my position. Do you know if there needs to be an OS upgrade or any other dependencies that I should take into consideration before attempting this?

Thanks!

Robert Wen_Cprime_

The upgrade guides I've sent before are good guides as far as dependencies go for:

Operating system changes in support

JRE/JDK support

database support

Have a look at those when planning your upgrade.

Good luck!

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