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JSM Cloud Migration

Salim Richa

While Migrating JSM project using JCMA, the migration is failing and no issues are being migrated. Also, request types are not being migrated along with the customer portal.

Comments

Pramodh M

Hi @Salim Richa

Welcome to the Community!!

Do you have the logs?

You can check the logs for troubleshooting the error/issue

Thanks,
Pramodh

Salim Richa

Thank you !!

Yes I have the logs but I am not able to troubleshoot the error.

Thanks,

Salim

Alex_dddmmh

Hi @Salim Richa

Perhaps sharing a piece of the logs or screenshots would shed some light or the issue and help the community to help you.
Cheers,

Alex

Salim Richa

Sure,

please find attached screenshots.

All Tickets.png Request Types.png

Thank you,

Salim

Salim Richa

please find attached piece of logs.

Thank you,

Salim

Alex_dddmmh

Hi @Salim Richa

The screenshots donot give a clue to indicate the cause, also the pre-migration logs report issue in other components. Perhaps the post-migration records could indicate what happened

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