No Deactivate option for guests or members

Becca_4sksdx

Hi there. I've seen documentation for deactivating users, but I see no deactivation option for guests or members on my boards. I only have the Remove option. I should not that I'm on the free plan; don't know if that has anything to do with it. Is it possible to deactivate users on the basic plan?

Laura Holton _ACE Manchester_

Hi @Becca 👋

So there's a few things to bear in mind here, obviously one is your plan type but the other is the differences between a Guest and a User.

You can deactivate users by simply opening the Workspace Members page and near the user's name choose 'Remove', then choose the option 'Deactivate'. Doing this will also allow you to reactivate them in the future. 

However, Guests are treated differently and can't be deactivated in the same way. You would need to remove the guest by opening the “Share board” screen by clicking the “Share” button right beside the board’s members list, and then select the “Remove from board” option from the member’s permission dropdown menu:

Also worth noting, in a free or Standard Workspace, when you remove a member, this will not remove them as a member of boards within the Workspace. It will only remove their access to the Workspace – you will need to manually remove them from Workspace boards.

I hope this helps but if you have any other questions just ask away 😃

All the best,

Laura