Some shortcuts are not working

Question

When hovering over a card, the label shortcuts for 3 (yellow) and 9 (pink) do not work. They bring up the edit windows for the shortcut. They don't work online or in the desktop app. All the other label shortcuts work perfectly online and on the desktop app.

I'm on macOS 15 (Monterey), on an M1 Macbook Pro. The desktop version of Trello is 2.13.8, and I'm on Safari 16.0. Thanks!

Alex Koxaras -Relational- · Answer

@Tim Gibbons if you are on a paid plan, contact Atlassian support. Unfortunately I don't have an answer for that. I would advise you to unistall/install trello again, and/or try from another computer to replicate the problem.

Tim Gibbons_c648bv · Answer

Hi Alex -- Yes, it is weird. It's not a shortcuts window or the help popup - it's a little popup window that says "Create a new label". See the screenshot for what happens when I hover over a card and press 3 ...

I have normal US encoding for the keyboard. The 3 and the 9 work correctly everywhere else. I don't use Trello with other people and I don't have access to another computer. This only started after the latest Trello (Mac) update.

Alex Koxaras -Relational- · Answer

This seems weird to be honest. First of all I can't find anywhere a "create shortcut" window. Do you mean that when you press 3 or 9, then the window with the shortcuts appear? Like pressing "?". What keyboard encoding are you using? Do other colleagues of your have the same problem, or is it happening only to the specific computer you are using?

Can you try the same operation with another computer?