Premium but account not updated after trial

Floris Bosch

Hello,

 

Our company found Trello and we started with a trial version. Because we liked it, we bought the premium version but it seems like the account is nog upgraded to Premium. Do we need to do something to get ik upgraded?

Thanks for your help! Floris from Flexurity

Rafael Dill

Hi Floris, welcome to the community! Keep in mind that when you upgrade your Trello, you are upgrading a Workspace and not the account itself. So you're probably working with a board that's on a Free Workspace there.

If access your Trello and work on a board that's on a Premium Workspace, it will have its Premium features. If you, on the same account, access a board on a Free Workspace, you'll only have Free features there.

Hope the information helps and lets us know if you have any additional queries!