Restore a deleted/suspended user

Question

Hi Atlassians!

I'm the org admin and deleted (or suspended - I can't remember) a user.  I now want to add them back to the project but I can't.

The invite gets sent, but I can't see them on the Users board and when they try to log in using the email link, they get told "You don't have access to ... <the project>" and "Looks like your administrator has marked your account as inactive. "

How can I reinstate this user please?

Thanks in advance.

Jason

Mohammad Ahmadi_vchqh8 · Answer

This is actually a user interface problem. The filter pop-up falls outside of the page and you will not see the box for active users filter. Atlassian should fix the issue by popping up the filter above the button, instead of below.

Tip: if you only have 2 users and can't see the filter option for active users to uncheck it, just klick one of the boxes above and use your [tab] key to navigate to the checkbox outside of the page view. Then use [space] key to uncheck and the suspended or deleted user will reappear.

MattBurnes · Answer

there is a default filter that only shows active users which is probably why suspended accounts don't show. Took me 30min to figure out :/

Jason Morphett · Answer

Magically the account appeared! But apologies to others in the same position in advance I cannot remember the menu sequence I went through to get the account reinstated.

Keep trying different ways of doing it is my advice.