Trello change phone number associated with the account for 2FA

Question

Logging into Trello it appears that a code is sent somewhere.  I assume it is a phone number I associated with the account when I originally set it up.  Most likely, that phone number does not have texting capability.   I would like to change the phone associated with the account so I get the code on my text-capable phone.  Currently, I have to use the recovery key each time I log in...

Lara · Answer

Hi Kevin,

Your organisation admin will need to remove 2FA from your account and re-enable it so you can use the correct mobile number.

You can send them these instructions: https://support.atlassian.com/security-and-access-policies/docs/enforce-two-step-verification/#Troubleshoot-two-step-verification-with-authentication-policies

Hope that helps!

All the best,

Lara
The Trello Team

Kevin Needer · Answer

Hello,

How do you change your phone number for the 2FA when organization admin requires it?

Lara · Answer

Hi Randy,

Thanks for reaching out!

It looks like you have 2FA enabled on your Atlassian account. You should be able to disable 2FA and re-enable it with the correct phone number following these instructions:

* From the Two-step verification page, enter your Account password and select Unlock settings to get to your two-step verification settings. You won't see this option if you recently entered your password.

* Under Settings, select Disable two-step verification.

* From the confirmation dialog that appears, select Disable to stop using two-step verification.

More on 2FA here: https://support.atlassian.com/atlassian-account/docs/manage-two-step-verification-for-your-atlassian-account/

All the best,

Lara
The Trello Team