How to add a "done" issue as a delivery ticket?

Question

Jira Product Discovery allows the user to not just to "Create a delivery ticket" for an idea, but also to "Add a delivery ticket" and attach the idea to an existing Jira issue.

I was trying to backlink existing Jira issues to my ideas using "Search for an issue", but could not select issues with a "Resolution: Done" status, even when trying to enter the explicit issue key. The issues had to be returned to the kanban board so they could be selected from the drop-down menu.

This seems like an arbitrary limitation and makes onboarding existing Jira projects to JPD a time-consuming task. Is there any workaround or fix to be expected?

Tanguy Crusson · Accepted Answer

Hi @Henri - we've done it like that so each search is faster (otherwise you'd be in spinner hell every time).

There's a workaround: you can search the "done" issue you want to link from Jira, copy its URL, and paste it in the search box in the idea's "deliver" section in Jira Product Discovery, instead of searching. That works for done issues.