Dual accounts with the same e-mail (PROBLEM)

darwinresmini

Hello,

Recently, I bought an iPad and I started downloading my favourite apps. I am a Trello user since May 2022. When I tried to log in in Trello's app on my iPad, for some reason I created a new account with the same e-mail I use. Maybe I tought that I was Logging in but, actually, I was Signing up.

Now, when I Log in in the account with my e-mail, it only appears a new board, withou any chances to acces my "old" board.

I tried on my computer with Windows and I had the same problem. I am only using Trello on my iPhone, which is the only device I can use my original account.

 

I already tried to "change" accounts or "add a new one" but it is the same e-mail so I can't do that.

Waiting for a solution,

 

Dárwin Resmini

Nic Brough -Adaptavist-

Welcome to the Atlassian Community!

Trello uses Atlassian accounts for access now (it moved away from local Trello accounts a while back).  It sounds like you did not convert your Trello account to an Atlassian one when you were asked to, and because your workspaces were owned by a Trello account, you can't see them any more because your Atlassian account has not been added to them.

Fortunately, you still have access on your 'phone, so you can fix this - on the 'phone go to the workspace and add your Atlassian account as another user.