What to do when Trello says you have ran out of licenses before you actually have?

Question

One of our Premium workspace multi-board guests is an admin on a board and received this message (screenshot below) when trying to add board members. When I count our workspace members along with multi-board guests, we are nowhere near the number of licenses we've paid for. Usually workspace non-admins come to me because they get the notification that only admins can add a single-board user to a second board.

Has anyone ran into this before and have ideas on how to fix the issue?

Elizabeth Reardon · Answer

We are experiencing the problem where license # is 25 we are showing 20 in use but getting messages we exceeded license count - anyone have any ideas on how to fix?

Nathan Smith_5jmh6a · Answer

Hey @Adam Skelton

Thanks for confirming, have you seen this message again since?

I'm struggling to reproduce this at the moment but I'll do some more digging and if I find anything I'll get our team to look into this.

Adam Skelton · Answer

This was a non-admin member trying to add them to a second board. This is not the typical message for that situation though. So it seems Trello just glitched and sent the wrong error message. We ended up just having an admin add the user which worked fine without removing anyone from any other boards.