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Due date based rule firing, but not moving cards

SEBOT

Hi all. I have a rule set in Butler under "Due Date" that looks like this:

the moment a card in list "Stage 4: Full Proposal Pending Customer" is due, add the red "Pricing Expired" label to the card, post comment "@card Pricing has expired - review needed to determine next steps for this opportunity", remove all the checklists from the card, set the item due in 1 weeks, move the card to the top of list "Stage 1: Bid Review", and set due date in 1 weeks

The rule fires, and the first two actions - adding the label, and posting the comment - happen just fine. However, the last part - moving the card - doesn't work.

When I look in the command log, I see this:

Running command on board boardname (removed for privacy)
I posted comment "@card Pricing has expired - review needed to determine next steps for this opportunity" in card cardlink (removed for privacy)

and then this error:

trello error.png

I've tried searching for this specific error message without any joy, and have even removed the checklist from the card - makes no difference.

Can anyone help me unpick why this rule isn't working as I want?

Accepted answers

Hannah Humbert - Simpla Workflows

@SEBOT I would guess it has something to do with this part "set the item due in 1 weeks". If your trigger was something like "When I create a checklist item, set the item due in 1 weeks", that would make sense. However, in your command, butler doesn't know what checklist item you're trying to reference. Are you wanting to set a specific checklist item's due date to 1 week from now, or are you wanting to move the overall card due date by this time?

All comments

Hannah Humbert - Simpla Workflows

SEBOT

Thanks Hannah. To your question, it's not the checklist I'm try to set the due date on but rather the overall card due date. If there's a better way of doing that, I'd be grateful for any pointers.

Hannah Humbert - Simpla Workflows

@SEBOT In that case, you would just remove the "set the item due in 1 weeks" action in your command seeing as it's not applicable.

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