Unable to access Sharepoint attachment in Trello as guest user of sharepoint space

Question

I'm collaborating with a team in another organisation. I have guest access to their organisation's Sharepoint.

I CAN access files through Sharepoint.

I CAN access files via an emailed link.

BUT when they attach a file as a link from their Sharepoint to a Trello card, I get a permissions error. I have to navigate to the file through Sharepoint or ask them to email me the links, which is timeconsuming and error prone. Any ideas? Thanks.

Ann Seward · Answer

@Theodoro Reato can you please give me more information about opening a ticket for my issue with sharepoint links within Trello? thanks mate.

Ann Seward · Answer

Thanks Theodoro Reato, I only have options to Explore Community or View Documentation when I follow the link you posted.  I can't see an option to open a ticket. Where should I be looking for this? Thanks Ann

Theodoro Reato · Answer

Hey Ann,

Do you mind opening a ticket through www.trello.com/contact? We'll need some personal information to understand your environment.

Hope you're having a good week.