Trello stopped sending me email notifications, even though I have it set to Send Instantly. Help!?!

kgooley

I am signed up to Trello through my company's Google Workspace account. We had an issue two weeks ago which caused our Workspace account to go down company-wide. We got it back up quickly, but since then Trello does not send me email notifications, even though I have it set to Send Instantly.

 

Has anyone experienced something similar? Is there a solution out there? 

Rafael Dill

Hi, thanks for getting in touch.

Rafael here from Trello Support, I hope you're doing okay!

In this particular case, we have to take a look at your account email and see if there is any suppression happening. For security reasons, I will not ask this information here.

To better help you on this issue, you can create a ticket about it on our support page - https://trello.com/contact - and from there, we have the tools necessary to take a closer look at this.

 

Cheers,
Rafael
Atlassian Support - Trello
ATLASSIAN