on IOS, im having an issue attaching screenshots from my media library to cards?

Anthony Longo

When I try to add last photo or chose a photo from my camera roll, it will not stay in Trello on IOS. Its almost like it doesn't want to save that file type in the app? Why am I having this issue, it was never an issue in the past, could there be a bug in a new update?

Vishaal S

Hi Anthony, How are you?

Hmm, I'm not currently able to recreate that same issue on my device, so let's try some quick troubleshooting steps.

Do you still see that after closing the app completely and then re-opening it? To close the app, double-click on the Home button or swipe up on the Home indicator to access the app switcher and then swipe up to close the Trello app.

If you're still running into the same trouble, would you mind clearing the Trello app cache to see if that fixes the issue? Before you do so, please take a look at this help doc that explains how to check for unsent changes first and it explains how to clear the app cache after that: Troubleshooting for the iOS app (http://help.trello.com/article/1061-troubleshooting-for-the-ios-app)

In a situation where the issue persists after clearing the app cache, let's try reinstalling the Trello app using the following steps:

1. Delete the Trello app from your device
2. Download the latest version of Trello via app store
3. Launch the app again and log in to see if the issue persists

Thanks and let me know how it goes!