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Error when making cards via Trello Outlook add-in: "The card could not be added. Please try again!"

imchan.raman

Hi guys,

I've been looking everywhere for a definitive answer for this question, but can't seem to find one. Out of the blue, Trello has stopped making cards via the Outlook add-in on 22/06/22 - with the error message "The card could not be added. Please try again!" appearing for users. I restarted Outlook and it's able to make cards again, though without the ability to add attachments to cards. The users are currently using a free plan for enterprise purposes - they previously utilised a Trello Gold plan prior to the discontinuation of it in August 2021.

I'm aware of the fact that Trello don't manage the Outlook add-in and rather Microsoft do, though has anyone experienced this issue and found a way to fix it?

Accepted answers

Alex W_jr9vvs

Hey everyone, I'm afraid I don't have the best of news for you all. Microsoft has announced they plan on retiring the add-in by the end of the year. I recommend having a read through this article I published today. https://community.atlassian.com/t5/Trello-articles/The-Outlook-add-in-is-being-retired-here-s-what-you-need-to-know/ba-p/2125373

All comments

Jason Kaffenberger

Same error here. Any insights?

Robert Murphy_4mpo3i

I'm having the same issue and we are on an Enterprise account with Enterprise seats.

imchan.raman

Nice to know you're experiencing the issue too - I've been looking through threads on threads trying to find a shred of info (and have sent an email Microsoft for support too). Fingers crossed we all get an answer!

Karim Fillal_dhbgky

same here - any suggestions yet?

Kathrin Moosmann

hi all, the error is still happening and still not resolved. Key for my work to have this direct integration ... any work arounds using teams perhaps instead? Appreciate support or reply.

Troy Lundblad_yj3f35

Hi I'm finding that the plug-in isn't working if an attachment is involved. But if there are no attachments in the email, then the plug-in works. If the email has an attachment and I uncheck the attachment box, then that also works.

Is everyone else experiencing the same limitation?

I'm on enterprise outlook in my office.

Tate Pearson

Yes! Nice interim fix! Thank you.

Alex W_jr9vvs

Ashley Cooke_z0qptm

If thats the case there will be loads of businesses including myself who will be leaving trello am afraid!

imchan.raman

Thanks for your reply Alex, much appreciated! It's unfortunate Microsoft are retiring the add in

Ashwini Chauhan

SOLUTION (TEMPORARY BUT WORKS)

Hi all,

I was also facing the same issue "Trello card could not be added. Please try again!"

I was able to fix this by unchecking the box that says "Include email attachments" I think that's the bug which is causing the card to not be added to trello. Also it's past Dec15th and the add in is still working for me. So try that!

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