Lose information

Question

Hi, I have a question. I was editing one of my cards when when I changed just one number and saved it, a lot of information disappeared, apparently at random. I don't know why this happened to me on several cards, but this one worries me more because it was a more extensive I would like to know what happened

Laura Lee Lotto · Answer

I am also experiencing this and it is VERY frustrating! I just lost 2 hours worth of work and don't know if I will continue using this service. I've only been using it for a few weeks and am still getting used to it.  But I am saving my stuff and making sure of it and when I go to access it again, on the same device or another, it is changed back to before I did edits or  it's gone.  I'm VERY frustrated and started crying as I'm working on a tight deadline and I do NOT have time to redo two hours worth of stuff!

Lara · Answer

Hi there,

Thanks for reaching out!

That definitely sounds strange. Do you have any browser extensions enabled? If so, could you please try using Trello in an incognito/private window and let us know if this happens again?

Also, please ensure you have an active network connection (https://support.atlassian.com/trello/docs/losing-connection-to-trello-servers/).

All the best,

Lara
The Trello Team