Trello - How to change the generated email address

Question

Hi, I am trying to create a board where I can log tickets/ tasks to monitor and track. Staff members will be provided with the email address to send their requests too which should automatically log/ generate a new task on the board I have created. However, the email address that the board automatically generates isnt a user friendly one - I would like to change it to something like: onboarding@.....

Am I able to do this? If so, how?

Felix_qq95eu · Accepted Answer

No, you can not change the email address Trello generates. The email address Trello generates contains a secret, which uniquely identifies you, and any emails sent to it will be added as your Trello user.

You might be able to solve your use-case by setting up a auto-forwarding email address with your domain admin. Most email providers allow you to configure email addresses which auto-forward to another, so you could set up "onboarding@acme.com" to auto forward to the generated @Trello.com email address for your board.

If you do this, consider also adding a domain filter, or anyone can email onboarding@acme.com to add cards to your board

Christl_Email for Trello · Accepted Answer

Hi @Kaelyn Mitchell  👋

Christl from SendBoard here - makers of the Email for Trello Power-Up.

We bring email into Trello so that you can leverage the power of Trello and butler automations all in one place.

You connect your shared email (for example onboarding@..., help@..., accounts@... etc.) and a card is created when a new email is received. Any attachments and correspondence are linked to the correct card which you can view and reply to from within Trello. You might find our features such as merging cards, automatically sending emails, saved replies and of course, customising your email address quite useful.

You're welcome to pop any questions over to hello@sendboard.com or simply add the PowerUp to give it a try.

Hope that helps!