Installed Bamboo as service but the service won't start

Question

Bamboo was installed via zip file not an installer.   Set up the JAVA_HOME variable and the BAMBOO_HOME variable.    Then at command prompt ran InstallAsService.bat.

The script completed successfully and claims the service was installed.    In services, Bamboo appears correctly.

If I attempt to start the service, I get an error and it fails to start.

Also tried using StartBamboo.bat at the command line.   Then I get NET HELPMSG 3547.

I've tried looking in log files but don't see anything useful.

If I run start-bamboo.bat from the bin directory, Bamboo starts up just fine.   It just doesn't execute as a service for me.

Eduardo Alvarenga · Answer

Your JDK must match the Bamboo architecture. So if you have installed Bamboo 32-bit, your JDK should follow, same for 64-bit.

That's because of the Tomcat service runner (tomcatw.exe/bamboow.exe), and not Bamboo.

John Toth_lcuayk · Answer

There is only one JDK installed.   And I'm pretty certain we did the 64bit installer for Bamboo (but I will double check).

Let me get clarity on something though.

Are you saying that Bamboo (even if the 32bit one) would start just fine using the start-bamboo.bat file with a 64bit JDK, but that it wouldn't start correctly when bamboo is installed as a service using InstallAsService.bat?    Because that is our apparent problem.

I would have thought Bamboo wouldn't launch in either case if there was a mismatch.

John

Eduardo Alvarenga · Answer

Hello @John Toth

Make sure that you have used the 64-bit installer for Bamboo. And that the OpenJDK 11 is the only JDK you have on your system.

Otherwise, I recommend you reach out to Atlassian Support and open a ticket so we can assist you with more details.

Regards,

Eduardo Alvarenga 
Atlassian Support APAC