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VERIFICATION EMAIL NOT RECEIVED

unknown

Hello, I cannot receive the verification email, I have created an account with this email c.guilmain@lamaisondemeure.com for new member of our company. It has no mail filter, and we received all the other e-mails of our customers and co-workers. However, we have this verification email issue, and it is impossible for us to create an account for our collegue. Without an account, we can't contact the technical support that could help us. I hope you can do something for me.

Accepted answers

Laura Holton _ACE Manchester_

Hi @[deleted]👋

Welcome to the Community! Occasionally corporate emails can return a bounce to Atlassian's mail servers which is consistent with an error we see sometimes on Office365 organizations. Following the steps in this article, an Exchange Admin at your company can use this mail flow rule to prevent emails like this from getting blocked in the future.

I will also loop in @Daniel Eads the author of the above article and an Atlassian team member in case you need any more help.

I hope this helps but if you have any other questions just ask away 😃

All the best,

Laura

All comments

Laura Holton _ACE Manchester_

Hi @[deleted]👋

I will also loop in @Daniel Eads the author of the above article and an Atlassian team member in case you need any more help.

I hope this helps but if you have any other questions just ask away 😃

All the best,

Laura

unknown

Hello @Laura Holton _ACE Manchester_

First of all thank you for your answer. Indeed, it is a corporate email address. However, the email address is not an EXCHANGE ACCOUNT, impossible for us to follow the steps proposed on the link. Hoping that you can help me again to verify that everything works. I recently created an atlassian account with another mailbox using the same domain name last week and it worked perfectly.

Laura Holton _ACE Manchester_

The other article I would recommend taking a look at, just so we can double check all possibilities, is Trello's support article 'Not receiving confirmation emails or password reset emails'.

Past this point I would recommend waiting to hear from @Daniel Eads as he will be able to check behind the scenes on Atlassian's side for you.

unknown

Hello @Laura Holton _ACE Manchester_ , thanks for your help. I took a look on the article you send me yesterday. I verified if it was not a problem with our mail administrator, but nothing new about the account we want to create. It is very strange because when I tried to change my own account e-mail on atlassian, the e-mail that didn't work for inscription doesn't receive the validation e-mail. I will wait that @Daniel Eads take a look on this situation. As you said, if he can check if it is a problem from Atlassian (for blocking a e-mail that tried to create an account to much times) it will be helpful.

Bronte Hughes

Hi, I am having the same problem with a simple gmail address - not Microsoft Exchange, it's not in spam, etc.

I am trying to add my colleague and she has not received a verification email.

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