Unable to login few existing users on non prod applications as crowd, jira, confluence

Question

Unable to login few existing users in non prod applications are  crowd, jira, confluence, bitbucket & bamboo even though the user name and password are correct.

Error message detail:-

Error message in application: " Incorrect user name and password"

Log details:-

1 ." Caused by: com.atlassian.crowd.exception.InvalidAuthenticationException: Account with name <user_name> failed to authenticate:
[LDAP: error code 49 - 80090308: LdapErr: DSID-0C090447, comment: AcceptSecurityContext error, data 52e, v3839\u0000];
nested exception is javax.naming.AuthenticationException: [LDAP: error code 49 - 80090308: LdapErr: DSID-0C090447,
comment: AcceptSecurityContext error, data 52e, v3839\u0000]

2. "2022-05-02 15:28:59,453 http-nio-8081-exec-66 INFO [crowd.manager.application.ApplicationServiceGeneric] Invalid credentials for user user_name in directory directory_name, aborting"

Kindly help me to fix this issue.

unknown · Answer

Sorry, but like I say before, Crowd doesn't store user credentials for delegated type of directory. This means that the directory delegates user authentication to LDAP.
You can try to use internal type of directory, which will store user, group and role information in Crowd database .

Also you can check that usernames are the same in the Crowd Delegated Authentication directory and in the LDAP directory.

Peruma Chinnasamy · Answer

Hi Roman,

We are using delegated types of directories.

Peruma Chinnasamy · Answer

Thank you KAGITHALA BABU ANVESH I will check that