Im trying to add a section where users can give feedback or ask questions and it would land on the page creator email for this person to answer. How do I do this?
Hi @Juanita Pardo , welcome to the community.
I'm not sure I fully understand but it seems you are trying to modify the portal in some manner where are you could have interactive Q&A. Is that the case? It seems given the capabilities of JSM the only option you have is to simply create a request type called "question"or something similar. And your agents would answer the question. Maybe you are looking for something like a support chat channel like Halp or similar. If I'm off base here please let me know.
Hello Jack,
Thank you for your answer. What im looking for is to add a section where users give feedback, or submit any question they have regarding the document they are seeing. So my only option is to use the comment section? I can't add a section where they can type any question and gets to the page owner emial?
Correct, there is no capability to add any interactive context in the knowledge base article.
There is no dedicated feedback feature
However:
I think that could work for now... Hopefully that feature will be added some day.
Tks!
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