Adding attachment to forms

Question

I'm a Jira Sys Admin configuring a company-managed service desk project and I am not able to see the attachment field as an option to add to the form. The attachment field is added to the screens by default as it is a Jira System field. Is there something I'm missing?

Natasha Richardson · Answer

Thanks. It works a little differently for the Service Desk. I found my answer here:

https://community.atlassian.com/t5/Jira-Service-Management/I-need-to-enable-attachments-on-a-form/qaq-p/1934578

https://jira.atlassian.com/browse/JSDCLOUD-10707

Sam Bartolome · Answer

Hi @Natasha Richardson ,

You should first add the field Attachment to the correspondent screen. Once added you can select it on the Request Form from the Request Types section