Butler changes due dates incorrectly

Question

Hey All,

wanted to understand what causes Butler to change the due dates against the rule which states that if a card is moved to a particular column, the due date is 2 working days.
Why so many updates of a due date when the card wasn't moving around the board?

The first update [April 19] is correct. The rest is wrong and misleading.

I did a review of all the rules on the board, and they look the same:
"when a card is added to list "XXX", set due date in 2 working days, and sort the list by due date ascending"
-> and that's applied to different list, just with different number of days.

Has anyone faced a similar problem? Super happy to understand what I am doing wrong.

Hannah Humbert - Simpla Workflows · Answer

@Luiza Kotys definitely seems strange! Keep me posted! :)

Luiza Kotys · Answer

@Hannah Humbert - Simpla Workflows - I did check those. In the "Calendar" section I only have rules regarding reporting, and as for "due date" commands, I use them to ping folks to remind them there's an card waiting. It doesn't seem like they could interfere with due dates in lists...

I'll contact Trello support as well - thank you for the hint and your suggestions :)

Hannah Humbert - Simpla Workflows · Answer

@Luiza Kotys Did you also check the other commands? Potentially there's a due date command or calendar command running?

You might also want to reach out to Trello support - they may be able to track down what command is causing that behavior.