Routing and escalation for manual Close via Opsgenie

Donny Gison

Does closing an Alert manually via Alert list go through the Global policy? Seems it is not doing so.  Thus we are not receiving SMS or mobile notifications. 

The closure can be for several Teams thus we cannot set-up an Assigned Team on the Default API. 

Any recommendations? 

 

Here's what we get in the log. 

 

system  Donny Gison

Alert closed via web (Default API-Close Alert)

 

Alert was closed but no steps to trigger notifications

Nick Haller

Hi Donny,

Close alerts notifications will be sent to the users who were either recipients of the alert / notified, or if a user were to view the alert during its lifecycle. 

The default API cannot be assigned to a team like you mentioned, but a responser (such as team) can be added into the responder field of the integration's create alert action:

This typically is not recommended, but I guess it depends on the use case. The responders added would be notified of the alerts created through the default API - which in turn would notify them of the alert being closed as well. But that doesn't necessarily mean they'd be notified if the alert was closed through the default API - and created through another integration.

Hope that helps.