Create Incidents from Slack

Paul Van Liew_auj9ot

Hey folks,

 

Does anyone have a working solution to creating Incidents in OpsGenie from Slack? Pagerduty has a Slack App where this is possible, at the standard tier.

 

It appears as though with Opsgenie, even if you spring to Enterprise to get advanced incident management, which also unlocks the "Opsgenie for Incident Management" Slack App (that is not available to Standard subscriptions), that app still doesn't allow creating incidents from slack, just create incident slack channels. Weak sauce.

 

So we have to craft our own bot and tie in APIs, etc. and make a Slack app to connect to that, just to be able to create an incident via Slack? How is this not in the default app, and only alert interaction?

Anyone have anything doing this already? Rootly's pricing is silly just to make this possible, when the rest of their incident platform isn't wanted (because Opsgenie has it, just no Slack incident creation!)

 

Cheers

Paul Van Liew_auj9ot

Just so folks know, if they come across this question - Atlassian is moving all Incident workflow into JSM, so Opsgenie Incidents are basically deprecated.

JSM and Opsgenie integrations are also broken during this change, nothing exists except for create an alert in Opsgenie, same as Jira, no incidents. They pride themselves in having a pop-out link to Opsgenie, that they put back in the UI as a concession to customers annoyed at them breaking all integrations.

So none of this will be sorted out anytime soon, it will be 1yr+ for JSM to get Incident management parity anywhere near Opsgenie (which as poor to begin with), and everything is manual in the meantime, and who knows where Opsgenie falls in any of this.

Good luck everyone. If I am forced to make a Slack App, I'll share it. But likely we'll take our $100,000 in licensing to Pagerduty first, because it integrates with Jira and Slack better than Atlassian's own products.