delay in opening alerts (Opsgenie) opened by jira tickets

Ana Laura de Melo

I created a Jira Service Management Cloud integration, conditional on priority, but when opening a ticket during office hours, alerts are created more than an hour later, after office hours they are opened immediately. Does anyone know what it could be? Could it be a tool bug?

Chris DeGidio

Hi Ana,

We did observe a delay issue and have corrected it at this time. The issue was also logged within our Statuspage for viewing at https://jira-service-management.status.atlassian.com/

As mentioned everything should be resolved now. Please let us know if you have any further issues.