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Alert events with same alias but different priority

unknown

In a shot: Does alias uniqueness work systemwide or per priority level?

Explanation: several alert events received from an integration containing the same alias will be assigned to the same alert in OpsGenie. This helps to provide alert de-duplication according to the documentation.

What happens when these alert events have different priorities? Are they assigned to the same alert in OpsGenie?

If this is the case, what is the priority of this alert? First received? Highest received?

Thanks in advance!

Accepted answers

Nick Haller

Hi @[deleted],

When an alert is deduplicated by another alert of higher priority, the deduplicated alert’s priority is increased and its notification flow is restarted. But deduplication cannot downgrade an alert's priority - only increase it.

All comments

Nick Haller

Hi @[deleted],

unknown

This means we would receive a second notification when the alert's priority is increased, correct?

Nick Haller

Yes, that's correct. Here's an example of an alert being deduplicated wit ha higher priority:

unknown

Thanks!

Lucas Eduardo_nmopeq

In my case, I noticed that when the alert priority increases from P3 to P2, for example, my automatic incident creation configuration is not triggered.