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Github integration not work

Valentyn Serdiuk

Hello, I installed GitHub for Compass and when trying to configure integration I get error like

Something went wrong

Disconnect this organization and try again

When I pressed disconnect button I got

There was an error invoking the function - Error calling unlinkExternalSource in graphql gateway. Error(s): Field 'cloudId' has coerced Null value for NonNull type 'ID!'

:-(

Accepted answers

Henry Olson_a2t3vz

Hi Valentyn, my name is Henry, and I'm an engineer on Compass. I'm sorry to hear the GitHub integration isn't working for you! Could you please send me your site name? I'll look up the cloudId and try to debug your issue.

All comments

Henry Olson_a2t3vz

Valentyn Serdiuk

Hi Henry, thx, my id is rbiri

Henry Olson_a2t3vz

Hi Valentyn, sorry for the late reply. I've looked up your site and was able to find logs on our side, confirming the error you received on the 15th. Unfortunately, it's hard for me to tell from the logs alone exactly what happened - we can just tell that some data is not present in the context when it should be.

Could you try uninstall and reinstalling the GitHub app in Compass entirely? Even if this error occurs again, it should still uninstall the app and result in a cleared state.

Lastly, if you are comfortable with adding me to your Atlassian site as a Compass Admin, I can debug in closer detail: holson@atlassian.com

But no worries if that isn't a possibility for you. If you uninstall, reinstall, and try the flow again, I can at least see the new logs which should help give me more clarity if the issue persists.

Thanks,
Henry

Valentyn Serdiuk

Hello, thx for answer, sorry it took me so long, I added you as admin to our Compass

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