Cost of ACK using SMS from a non-US country. Is there a way to Ack through SMS without cost

Question

We are based in PH, is there an option to ACK or CLOSE via SMS without charges?

I tried responding using the OpsGenie's

Sms Australia
+61 (448) 798-788

I was charged for my response.

Nick Haller · Accepted Answer

Hi @Donny Gison ,

I don't believe there's a way to control this; "an option to ACK or CLOSE via SMS without charges." I think that simply has to do with message & data rates applying.

But we do have a mobile app where users can ack or close the alert with no additional costs, which might be a good alternative:

https://www.atlassian.com/software/opsgenie/mobile-app

https://support.atlassian.com/opsgenie-ios/docs/receive-alerts-as-ios-push-notifications/

https://support.atlassian.com/opsgenie-android/docs/receive-alerts-as-android-push-notifications/