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Integration of Opsgenie with JSM

balajisk

Hi All,

I have integrated Opsgenie with JSM for a particular project in JSM. Now myself started receiving alerts in opsgenie for all the incidents but it is always tagged as Priority P3. Also i want to set the rule to create alert only if Incident in JSM is priority 1. Kindly advise.

Thanks & Regards

Balaji.S

Accepted answers

Samir

Hi @balajisk ,

Could you clarify which integration you are using between Opsgenie and JSM? We have a few options now. The most common one involves configuring a webhook in JSM to send the issues to Opsgenie? If so - you have a couple of options for setting it up so that only JSM incidents with priority = P1 will create alerts in Opsgenie.

In the webhook you created in JSM that sends incidents to Opsgenie, you can use JQL to to specify a query so that only incidents with priority = P1 are sent to Opsgenie
Alternatively depending on your Opsgenie plan, if you have access to "Advanced" view of integrations, you can filter on the JSM integration in Opsgenie to specify which issues from JSM should create Opsgenie alerts

You can also specify that the alerts created in Opsgenie from JSM should have priority = P1

Hope this helps!

Thanks,

Samir

All comments

Samir

Hi @balajisk ,

In the webhook you created in JSM that sends incidents to Opsgenie, you can use JQL to to specify a query so that only incidents with priority = P1 are sent to Opsgenie
Alternatively depending on your Opsgenie plan, if you have access to "Advanced" view of integrations, you can filter on the JSM integration in Opsgenie to specify which issues from JSM should create Opsgenie alerts

You can also specify that the alerts created in Opsgenie from JSM should have priority = P1

Hope this helps!

Thanks,

Samir

balajisk

Thanks Samir for your reply, currently I have not tried using web hook and also advanced option not visible for me. Hence myself trying integration under Teams section in Opsgenie. Need to check on web hook.

Thanks for your immediate suggestions.

balajisk

Hi Samir,

Thanks for your support. Now using Webhooks myself able to send only Priority 1 alerts to Opsgenie.

Now, facing the problem in sending back responses to JSM. I have configured JIRA URL/Username/Password in Opsgenie to Jira Service Management Tabs. Below error myself getting.,

401 Unauthorized: [Basic authentication with passwords is deprecated. For more information

May be i need to use API Token, not sure where to generate, if you can suggest, it helps.

Myself also going through the articles.

Samir

Hi @balajisk ,

Yes, you need to generate an API token to use for authentication. You can do so according to this page: https://support.atlassian.com/atlassian-account/docs/manage-api-tokens-for-your-atlassian-account/