Trello Bot for Google Chat (Enterprise)

Stefanie Burger

Dear all, 

my plan: to send Trello Notifications from a board to a GoogleChat.

What I found out: You need a bot in Google Chat to connect to the Trello Board. This bot should be entered by sending "@Trello" to the GoogleChat. This should initiate the link to the Trello Board.

What I did: I entered @Trello to the Google Chat. 

What happend: No change, no pop-up, no nothing. Hm. Where can I go check what went wrong.

Background: I use Trello as part of an enterprise.

 

Pete Mitchell_bstmdv

Hey Stefanie! 

Thanks for reaching out about your Google Hangouts (Google Chat) issues. 

In order to get this working, you'll want to add the Google Hangouts Power-Up to the Trello Board in question.

EDIT: Ok, I misread your situation. I see you're looking to add the Trello Bot within Google chat. When you type @Trello into the Chat, do you see a Pop-up like the image below?

If not, it's possible that your Google Workspace admin has limited your options.

If you've have checked into those options and still aren't having any luck, I would encourage you to open a ticket with our Support team. As a member of an Enterprise org you get pretty rapid service. 

Just be sure you're logged into your Enterprise Trello account, then head over to https://help.trello.com/contact and get a ticket going. We look forward to hearing from you!

Best,
Pete | The Trello Team