We had a situation where an alert was acknowledged but forgotten (for various reasons).
Would it be possible to request a re-acknowledge every X minutes/hours if some conditions are met (e.g. high priority alert for a certain app).
Hi @Giovanni Tirloni ,
Closest thing to that use case is a Notification Policy which can restart notifications after X-time for high priority alerts.
These can be configured under a team's Policies tab, and that policy might look something like this:
Thank you, that's very insightful.
within escalation rules you can restart an escalation path and check the option to reset the acknowledge state in each restart.
So you can create a new routing rule and escalation for your specific cases.
^ What @Stefan Draber mentioned above is also another option.
I should have mentioned earlier that restarting notifications through a Notification Policy will also revert the ack'd state too:
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