Upgrade Bamboo Server to 8.1.2

Stefan Haus

Dear Atlassian Support, 

we like to upgrade our Bamboo Server from 6.10.10 to 8.1.2.
After start of 8.1.2, we get the message
"Bamboo bootstrap failed: Unable to run pre-bootstrap upgrade tasks as your support period has ended."
The current license is valid, what is to do to extend the support period?

Best regards
Stefan Haus

Joshua Sneed Contegix

Hi Stefan,
I believe you need to file a ticket to contact Atlassian support, https://support.atlassian.com/contact/.
I will disagree with your statement that the license is valid as Bamboo says it is not valid. Follow https://confluence.atlassian.com/bamkb/unable-to-run-pre-bootstrap-upgrade-tasks-as-your-support-period-has-ended-762874747.html to place a valid license and start/restart the service. Cheers!