nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

App password SourceTree

Luciano Allegro

Hi I followed all steps to create an app password from the personal settings page. However when trying to load that password into sourcetree I get an authentication failed "You don't have permissions to acces URL 'https://api.bitbucket.org/2.0/user'. The request returned with the status code 'Unauthorized'

It seems sourcetree is not able to connect the endpoint to check if the app password exists. I tried already updating to the latest stable release but without success.

Does anyone have the same issue?

Accepted answers

All comments

yeisson72

Mr Allegro,

I have the same problem, today I tried to pull and push new commits but the system all the time said me:

Command: git -c diff.mnemonicprefix=false -c core.quotepath=false --no-optional-locks ls-remote https://yeissonh@bitbucket.org/**************
Output:
Error: remote: Bitbucket Cloud recently stopped supporting account passwords for Git authentication.
remote: See our community post for more details: https://atlassian.community/t5/x/x/ba-p/1948231
remote: App passwords are recommended for most use cases and can be created in your Personal settings:
remote: https://bitbucket.org/account/settings/app-passwords/
fatal: Authentication failed for 'https://bitbucket.org/*********

I try to delete the files and recreate the repository but nothing worked.

David Dansby

@Luciano Allegro what perm scopes did you select for the app password you created?

David Dansby

@yeisson72 I don't believe your issue is the same as Allegro's, as they would be receiving the same error message as you if that was the case, and it does not appear that they are.

However, I'm curious, are you using Sourcetree on Windows or Mac? Also, did you go to your Sourcetree settings, navigate to the Bitbucket Cloud account that Sourcetree uses, and change the password to your new app password?

Luciano Allegro

@David Dansby thanks for your reply. I tried several times with all perms and reduced ones. However it seems more of a sourcetree problem as it seems it cannot connect to the endpoint to validate any type of basic user account. I am using sourcetree for windows without any special config or network arrangement that could block these requests.

yeisson72

Hi!

I'm using Sourcetree on Windows. And yes I changed the password for a new. but it didn't work.

David Shapira_570z0x

I have the exact same error any help is really welcome

David Dansby

@Luciano Allegro just so I verify. You are not receiving the same error as @yeisson72 is, right? Even when you update your app password you are not seeing Sourcetree telling you Authentication is ok but then you still receive the error messaging saying you can't use an account password and to check our community post like the below?

"Error: remote: Bitbucket Cloud recently stopped supporting account passwords for Git authentication.
remote: See our community post for more details: https://atlassian.community/t5/x/x/ba-p/1948231
remote: App passwords are recommended for most use cases and can be created in your Personal settings:"

If that is the case then there could be a host of reasons why this is could be happening. If you have not tried it yet I would try the following:

Update to the latest version of Sourcetree
After updating (or confirming you are already on the most updated version of Sourcetree), on the tool bar click "Tools" >> click "Options"
On the "Options" window click the "Authentication" tab
Remove your Bitbucket Cloud account credentials
Walkthrough the steps again to add/connect your Bitbucket Cloud account.
1. Ensure your username is correct
2. Ensure you are using an app password and that it is also correct too.

The fact that you state that you see the error "You don't have permissions to access URL 'https://api.bitbucket.org/2.0/user" suggests that the app password you updated to in Sourcetree was wrong so it could also be related to a copy and paste error or something similar when you were copying the new app password over to Sourcetree.

Please let me know if any of these suggestions help.

If, after you have tried all of these suggestions then I would suggest you reinstall Sourcetree by doing the following:

Please, that the following reinstall instructions are for Windows Sourcetree.

**IMPORTANT** Please note that reinstalling Sourcetree will remove all preferences and settings you may have. So, please backup the referenced files/directories below before proceeding.

Backup/save ALL Sourcetree & Sourcetree-Settings folder/files in C:\Users\<UserName>\AppData\Local
Backup/save ALL Sourcetree Files/Folders in C:\Users\<UserName>\AppData\Local\Atlassian

After backing up those directories/files, you can proceed to uninstall and then reinstall Sourectree

Uninstall Sourcetree (if it shows on the App&Features list)
Only delete the following folders/files after you have backed them up. Delete the directories below before proceeding to the next step
- Navigate to C:\Users\<UserName>\AppData\Local and delete Sourcetree & Sourcetree-Settings folders
- Navigate to C:\Users\<UserName>\AppData\Local\Atlassian and delete all Sourcetree Files/Folders.
Download SourceTree and install it.

hogtownrocketsled

I've got the same problem and have gone through all the steps above and still no joy.
Before I go deleting and reinstalling, does anyone know it that is really going to work?
thx

David Dansby

@hogtownrocketsled can you please tell me what your git remotes URL state as. I forgot to mention that app app passwords don't allow email as a username and sometimes git remote URLs include the username as the email instead of your Bitbucket Cloud username.

One user with a similar issue resolved it with

If your git remote URL is in the format:

https://[email@email_domain.com]@bitbucket.org/[workspace]/[repository].git

can you please edit to switch the email address to your Bitbucket Cloud username so the remote URL should be changed to look like:

https://[bitbucket_cloud_username]@bitbucket.org/[workspace]/[repository].git

Please sure you added your app password and Sourctree shows "Authentication: OK" for your connected Bitbucket Cloud account

Jay Wolberg

I also can not commit from Sourcetree to bitbucket after the App password change.

I have created the App password on Bitbucket.

On sourcetree repo settings I am using the same path as before

https://jmwolberg@bitbucket.org/jmwolberg/XXXXXXXXXX.git

I deleted all previous authentication and only have the one one for an App Password:

SourceTree Tool Options Authentication Accounts: jmwolberg@bitbucket.org
Host: bitbucket.org
Default account: Yes

Hosting Service: Bitbucket
Auth: Basic
Username: jmwolberg
I have refreshed with my App Password
I have a green checked Authentication OK!

When I go to commit, error is:

fatal: Authentication failed for 'https://jmwolberg@bitbucket.org/jmwolberg/xxxxxxx.git/'
remote: Bitbucket Cloud recently stopped supporting account passwords for Git authentication.
remote: See our community post for more details: https://atlassian.community/t5/x/x/ba-p/1948231
remote: App passwords are recommended for most use cases and can be created in your Personal settings:
remote: https://bitbucket.org/account/settings/app-passwords/

Pawel Cioch_esxj0n

Also update your credential manager, it integrates better with Atlassian
https://github.com/GitCredentialManager/git-credential-manager/releases

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

sourcetree

atl-gruland

password