JSM is creating OpsGenie alerts without summary

Allen Furnas

We have Jira Service Management (JSM) premium which provides integration to OpsGenie. Unfortunately, the alerts created in OpsGenie by all have the message of: [issueKye] Incident raised 

 

I tried the just released new JSM integration which allows selecting {{summary}} for the message, but now I get 2 alerts for every JSM ticket raised. 

How can I get just a single alert, but have the JSM ticket summary in the alert message?

Justin Sitarz

Hi Allen!

 

Justin here, from Opsgenie support - happy to help!

 

Without seeing your particular integration configuration, I can only speculate, but my best guess is that the default settings for the 'Message' field in your JSM integration have been altered to remove the JSM summary value, and instead include the issueKey value instead. 

 

For reference, in the 'Advanced' settings of a default legacy JSM integration, here is what the Message field is set as:

 

 

which should result in an alert message that includes your JSM summary text. Could you check your integration settings to see if this has been changed? If it has, you can simply drag and drop the blue Summary box from the right hand side into the Message field area, and it will populate the JSM summary text into the alert messages when it's created. 

 

If that's *not* the issue, I would recommend opening up a support ticket with us at https://support.atlassian.com, so that we can get access to and investigate your particular account to see what's going on here. 

 

Thanks!

 

Justin S

Atlassian Cloud Support