Can we get OpsGenie Analytics Data Over API/JSON?

Question

I understand that OpsGenie generates Analytics using 3rd Party, but sometimes the presentation that 3rd Party offers isn't fruitful.

We're looking for an option if the processed analytics data can be shared over API, or can we schedule a report with JSON format in a text file/etc.? If not, can we raise a request for the same?

Param Dave_2txpwh · Answer

Hi @Samir, I am ideally looking to get details on the Infrastructure Health Report, which is getting the "list of services", "availability of the services", "Meantime to Resolve", "Total Number of Incidents triggered to that Service". I think this should resolve most of the situation.

Samir · Answer

Hi @Param Dave ,

There isn't a way to pull data from Analytics section of Opsgenie via API. We have the Alert API which can be used to pull alert data from Opsgenie, then you can use this data to create your own analytics reports. The Get Alert request will return a specific alert's data, including a report section which provides the ackTime, closeTime, acknowledgedBy, and closedBy fields of that particular alert.

This allows you to run similar reports that are available in Analytics section in Opsgenie. If this is not sufficient, could you share specifically what you'd be looking to pull via API from the Analytics section in Opsgenie? I'd be happy to submit a feature request.

Thanks,

Samir