SourceTree crashes on startup

Question

Upon opening SourceTree the application's splash screen shows up and then the application crashes with no error code listed. I've tried to uninstall and reinstall but neither work because of the same issue. I am on Windows 10. The SourceTree version I started on was 3.4.4. I tried installing the current version and it changed the folder to 3.4.7. However, there were no installation prompts.

This is the error in Event Viewer:

Faulting application name: SourceTree.exe, version: 3.4.7.0, time stamp: 0x619204e6
Faulting module name: KERNELBASE.dll, version: 10.0.19041.1503, time stamp: 0xb2acaea9
Exception code: 0xe0434352
Fault offset: 0x0000000000034f69
Faulting process id: 0x5cc0
Faulting application start time: 0x01d821cec68d2547
Faulting application path: C:\Users\kelly.arneson\AppData\Local\SourceTree\app-3.4.7\SourceTree.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 35a1daa7-458f-4324-ac2f-53ec98d95fc7
Faulting package full name:
Faulting package-relative application ID:

Jose Rafael Castillo Pinero · Answer

I did could fix it repairing the WMI registry following the steps of following link: Rebuilding the WMI Repository - Windows Forum - Spiceworks

I founded it in community product question: SourceTree crashes on launch (atlassian.com)

I hope it help you too.

Jose Rafael Castillo Pinero · Answer

Hi, I have the same issue. Reinstalling doesn't work for me either. The Atlassian folder was not created, but the Sourcetree folder was created. I don't think the issue is due to permissions/access rights.

Vipin Yadav · Answer

Hi @Kelly Arneson

If Atlassian folder is not created then also please check the permissions/ access rights are given to Sourcetree or not. Sometimes we have seen same problem from other users and it was fixed when they give all the permissions. Because sometimes in corporates environment some applications do not have rights to read/write in these folders (C:/ drive folders).

Thanks,