View all Open requests in the Customer Portal

Gomez, Daniel

for customers, is there a way where they can only see open issues? for example inside the project we can set up a queue to only see open issues so closed issues dont show. Is it possible for customers to do it through the portal view they have under the issues they created? It can be filter but is there a way to just have it show only the open issues when they look at the "Requests"  box

Angélica Luz

Hello @Gomez, Daniel,

Thanks for reaching out to the Community!

On the customer portal, it’s not possible to edit the filters. Customers will be able to view all statuses and filter for Open and Closed requests as well.

There is a feature request suggesting the implementation of this ability:

• Ability to remove/edit filters showed in the customer Portal

Please, click on vote for this issue and also watch the ticket to receive updates from our product managers.

​​Kind regards,
Angélica