Advice
Data points don't tell a full story, and as humans, we often fill in the gaps based on what we think is most likely true. However, this mad libs exercise is often taken as fact when we were writing a narrative based on our limited experiences.
What to do?
- If you don't know the answer, ask. If you need more data points, collect them. Run surveys among a sample of customers. Poll teams. Or even gut check by talking to one person of interest.
- Share your thoughts along with your source so others know what you're basing your perspective on.
- On the info-receiving end of things, overcommunicate because what you think is obvious may not be to others.
Relevancy to today
The unexpected events from the world trickle down to landscape changes, which in turn, trickle down to business changes. And coupled with the game of telephone, where a full story somewhat deteriorates over time, having more (than less) information can go a long way in keeping teams calm, make more informed decisions, and change related perspectives.
