My friend @{redacted} forgot his password and tried to reset it by requesting a reset link to his e-mail (redacted@redacteddomain.com.br) and the mail never gets delivered. In sendmail (e-mail server) there isn't any trace of the mail, nothing.
When I try reseting my password (same mail server @redacteddomain.com.br) I receive the mail.
Is my friend trying the wrong e-mail or is there another way to get his password recovered?
Update:
Got help in a ticket, Atlassian Support:
"Checking our email service logs, I can see this email address was being blocked on our side, so I went ahead and removed the block. Now the email should be successfully received by redacted@redacteddomain.com.br in case everything is correctly configured on your side."
