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Unable to access old boards after account merge

Ana Velázquez

Hi,
Something’s gone amiss with my trello account as i was requested to do a merge on Friday, after i clicked the email invite and signed in with SSO, all my old boards are missing. My IT team has said that i should request you to disassociate my ‘old’ account with our Enterprise due to your email address changing.
My old account address was aandreato@expedia.com , and my new account address is aandreato@expediagroup.com
Essentially, i just need my boards back. Could you please go ahead and disassociate my old account from the enterprise. Thanks

Accepted answers

Laura Holton _ACE Manchester_

Hi @Ana Velázquez 👋

Welcome to the Community! It's worth taking a look at Trello's article on 'Merging and splitting multiple Trello accounts'. Apart from this, I would look to get in touch with Trello Support directly as they will be the only ones able to do what your requesting.

You can raise a support ticket here, from the drop down make sure to select Account Issues >> https://trello.com/en-GB/contact

I recommended this to your colleague earlier today too. I hope this helps but if you have any other questions just ask away 😃

All the best,

Laura

All comments

Laura Holton _ACE Manchester_

Hi @Ana Velázquez 👋

You can raise a support ticket here, from the drop down make sure to select Account Issues >> https://trello.com/en-GB/contact

I recommended this to your colleague earlier today too. I hope this helps but if you have any other questions just ask away 😃

All the best,

Laura

Ana Velázquez

Thanks. That's what I tried doing; however, I do not have the option to reach out to Trello support, I can only either ask a question to the community or view documentation, even though I clicked on Contact support and not Go to community...

Trello issues.jpg

Laura Holton _ACE Manchester_

I'd potentially recommend selecting trouble logging in as this option will allow you to raise a support ticket. Are you able to log in via both email addresses or just one?

Ana Velázquez

I have done as suggested and the ticket went through so thanks a lot for your help! I'm able to log in via both, but cannot access my boards with either.