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Billing for Premium Members and Workspaces on Trello

Peter Sfraga

Hi, I'm extremely confused by Trello's billing setup. We have 3 Premium members in 1 board in a workspace. I added new boards, so I'd like to add the other 2 people as members to the workspace as a whole.

When I go to add, it looks like we are charged an extra $12/month. Am I doing something wrong? Or is this how it works, i.e. we pay to be a Premium Member and then have to pay more to be a workspace member?

I tried asking customer service, but never heard back. Any help would be appreciated!

Accepted answers

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Laura Holton _ACE Manchester_

Hi @Peter Sfraga 👋

Welcome to the Community! I've had a look into this and I believe what you're experiencing is multi-board guests - someone who is a guest on two or more boards within a Workspace. Multi-board guests are billed at the same rate as Workspace members. See this page for more information on multi-board guests.

I thought I'd explain it a little as there are two ways someone can be billable in a paid workspace:

They are a Workspace member - either a normal member or a Workspace admin
They are a multi-board guest in the Workspace

I'd recommend reading through the Trello support article 'How billing works with Trello Premium and Standard' as it goes through this in more detail for you.

I hope this helps but if you have any questions just ask away 😃

All the best,

Laura

Peter Sfraga

Hi Laura, thanks for the response. I've read that article, but I still find it convoluted. I'm just trying to understand best practices here: we have 3 team members and want them to access 1 workspace with multiple premium boards. How do we best do that?

We are all premium members already, so I would have thought it wouldn't be an issue. But then it looks like I'd be charged the premium membership + access to the workspace.

Laura Holton _ACE Manchester_

Hi Peter,

A couple of quick questions:

Are the boards you are trying to add them to within the Workspace you are all premium members of?
Similar question, the team members who already have a premium membership is that attached to the workspace or is their premium plan attached to another workspace?

If they are all members of the same singular, premium workspace you should not be charged for adding them to any board within that workspace. However, premium plans don't carry across to other people's workspaces. You should be able to see if they belong to the workspace within the settings shown below...

If you could take a quick look at the answers above hopefully we'll be able to get this all sorted for you 😊

Peter Sfraga

They're not part of the workspace, just the board right now. Is it possible to move their premium membership from whatever workspace it resides, to the correct one? Thanks again!