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On create issue, set required fields dialog box being presented when all fields are set

Christina Parthenidou

Hi everyone,

When an issue/story is created in the roadmap and the changes are persisted to Jira, we are being presented with a set required fields dialog box, even though all fields shown in the box are set. We think it might be related to project settings, but we do not know how to diagnose which field is causing the issue.

What should we be looking at to track down where the issue is coming from, as not all projects have this type of issue?

Comments

Leon_3h4hvb

how can the "Set required fields" dialog be invoked in the first place, please?

Thanks.

Christina Parthenidou

It shouldn't be invoked, as this dialog box doesn't pop up in other projects. The transitions in the workflow seem to be fine too

Lina Castro_in7lco

Do you have any news about this?

DJ (61 429 578 954)

We also have this issue where every time we go to commit changes we have to sit through the pop-up for each item that was created.

Lina Castro_in7lco

Hi,

I had the same problem and it was related with some requested fields in Field configuration scheme and creation transition. The fields requested were not even displayed in pop-up screen but caused the problem. My recommendation is review and remove fields required in field scheme.

Erik Higbee

Our company is encountering this as well. A person will create, say 20 issues through the Plan view, but then has to go through a pop-up for every one of them after saving, which mostly defeats the point of bulk creating these tasks.

This also only started happening for us in maybe Oct 2022 (we've been using Jira & Advanced Roadmaps since Jan 2022).

From what I can see there aren't any hidden required fields either...

Would love any ideas on how to solve this, since it's quite an impediment for the team at the moment.

Eliseu José do Nascimento Pedro

Hi everybody,

Any updates on this matter?

Our organization is having this issue for days now.

Already review our custom field schema and everything seems ok.

Any help would be appreciated.

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