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Adding People to the project not getting a colored circle and initials

Richard Hubbard_7fy5ey

Why when I add People to a project do some NOT get a colored circle and initials and others do? This keeps them from being recognized when I am trying to add them to a Group.

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I am unsure why they may all be grey(?) but they can be changed by the individuals at id.atlassian.com

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