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I can’t log in! Help. Customer service won’t get back to me either.

Matt McDonald_dzqgyv

I’m in desperate need of help. I can’t log in to Trello. One day it works perfect and the next is that mess. It just keeps giving me a screen that says “Connect your account” I have no clue what that is. Connect to what?When I click the “check email” box, nothing happens. (See attachment) I don’t ever get an email. I keep seeing the name Altassian, what is it? Is that what I have to connect to?Why? What? Who? I’ve tried for 3 days now to get someone from customer service to return my emails and have gotten no response from anyone. I have so much work on Trello. It’s absolutely killing our workflow and business. Please help me. I’ll Venmo any one who get me going again $100. I’m desperate.

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Nic Brough -Adaptavist-

Atlassian are the company that own and run Trello (they acquired it a few years ago, 2017 if memory serves).

Atlassian have an account system that Trello uses for its accounts now (similar to the way google accounts which you can use to log into all sorts of systems), and this is asking you to use your Atlassian account to log into Trello with.

You are also using an Atlassian account here in the Community - is this the same one you are trying to use to get into Trello?

Matt McDonald_dzqgyv

I guess. I tried to get into the Trello Community but I can’t log in to even get there. So I went here because I keep seeing this Altassian name.

So how do I connect my accounts? It doesn’t send me an email (see attachment above) How do I log into Trello?

Matt McDonald_dzqgyv

And why, if they acquired in 2017, does it just now want me to connect them?

Michael Pryor

Try going to id.atlassian.com and logging in with the same email you use at Trello. Or if it says you have an account already, then try resetting the password.

It says you need to connect them now because we let people voluntarily move their accounts over for the past year and now we are forcing the move to get the final 1% of accounts moved over fully.

Medhat Ahmed

please go to id.atlassian.com and check out credentials their.

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