Which workspace does my gold subscription get allocated to?

Question

I recently paid for an annual Gold membership before it was scrapped which gave me 1000 command runs per month. I cannot find any of my workspaces with the additional quota, they all seem to be marked as free? How can I tell which workspace the subscription has been allocated to and change this if necessary?

I also seem to be restricted in the number of boards I can have on a workspace which is not what I paid for. I was under the impression my subscription would transfer across to what is now called Standard. I seem to still be able to use the custom fields that were already set up but not create new ones on boards which didn't have them already.

Michael Pryor · Answer

Gold wasn’t a workspace level subscription (one of the reasons we scrapped it and replaced with Standard).  Also there was no auto migration because Standard works differently and bills differently. My advice is to email support and ask them to help you get a prorated refund for Gold and then sign up for Standard.

Jack Brickey · Answer

Hi Claire,

I wonder if this article helps? what-to-do-if-your-gold-membership-is-ending

If it doesn’t answer your questions I would follow the support links therein as suggested.